Cancellation Policy:

• No cancellation, rescheduling, or postponement charges will be levied if the resort is informed 14 days prior to check-in.
• 50% of charges will be levied if rescheduling or cancellation is requested between 7-14 days from check-in.
• 100% of charges will be levied if rescheduling, cancellation, or postponement is requested less than 7 days from check-in.
• Refunds will take 10 working days to come through and will attract 5% of payment gateway charges.

Resort Policy:

• Children below the age of 12 and infants between 0-11 months will be considered under the conditions that:
• They are never left unattended.
• Efforts are made to maintain silence while with the infant.

• Guests with children between the ages of 12-15 must carry valid ID proof at the time of check-in.
• Check-in time is 2:00 PM, and check-out time is 12:00 PM.
• Early check-in or late check-out is subject to availability and subject to additional charges.

• Cottage bookings are for double occupancy only. On request of triple occupancy, the following conditions apply:
• The resort provides an extra bed in Cottages, at an additional charge.

• Usage of the Swimming Pool is complimentary. Guests should carry swimsuits made of nylon, cream, and lotion. Swimsuits are also available at an additional cost.
• There is only a first-aid facility in the resort.
• There is no doctor-on-call available at the resort.
• The nearest hospital is 8 km and 20 minutes from the resort.
• For packages that are inclusive of meals, they can be redeemed at the restaurant at the property. These meals cannot be redeemed through in-room dining services.

• Guests can enjoy meals at the restaurant during the following fixed hours:
• Breakfast: 8:30 AM to 9:30 AM
• Lunch: 1:00 PM to 03:30 PM
• Dinner: 8:30 PM to 9:30 PM

• Since the resort serves only slow-cooked meals, meal orders should be given at least 3 hours prior to the meal.
• Non-occupants are not allowed to gather or visit the guests in cottages.
• The area surrounding the resort is often prone to leeches. Guests are requested to contact the reception for necessary provisions in case of a leech bite.
• Trekking and plantation walks are part of all packages. Interested guests are advised to carry sturdy shoes.

Please Note:

• We believe that each guest wishes to preserve the tranquility at The Chembarathi Wayanad. Before arrival, we recommend sparing a moment to read through our policies.
• We request our guests to respect our policies. In case of any policy violation, the resort reserves the right to ask guests to vacate the resort.
• We request guests to make prior appointments for experiences like treks, bird watching, etc.
• Some of the activities, such as the plantation walk, for instance, are dependent on seasonal and weather conditions.
• Food bought from outside is not allowed in the resort.
• Pets are not allowed in our resort.
• Images shown on the website are strictly for marketing and promotional purposes. They are not a representation of every experience and may vary.

Green Policy:

The Chembarathi Wayanad is a nature resort. While we strive to provide a luxurious experience for our guests, we request your cooperation in maintaining eco-friendly and sensitive initiatives.

The simple guidelines below have been designed to ensure a sustainable experience for all of us:

• Please inform yourself about Wayanad, its complex ecosystem of coffee and spice plantations, the steep terrain, the unique and rich biodiversity, and the land's rich culture and customs. Seek the facts most relevant to the season of your visit.
• Please think before you discard plastic bottles, candy wrappers, and cigarette butts. Please dispose everything in their designated bins.
• Please help us segregate all waste for ease of recycling and composting. Ask us to dispose anything you wouldn't want to, and we will do our best to minimize its negative impacts.
• Please support our initiatives to conserve precious resources - every watt of power and every liter of water saved contributes to the Sustainable Good Life.
• Please respect the power of nature and the complex ecology of the terrain, particularly while hiking and trekking.
• Please do not remove the reusable flip-flops placed in all cottages, which are only for in-house use. If guests wish to take a pair home, they are available for purchase.
• Please cause no damage to the property, cottage, or any of the belongings of the property. In case of any damages, the cost of replacement or repair will be charged to the guest.
• Please remember that the woods and plantations are the rightful home to all animals, birds, reptiles, insects, and plants in there. As guests staying in their home, we must be kind and courteous to them.
• Please enjoy the power of silence as you trek through the region and seek permission before taking pictures of the native residents.

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